Confidentiality and Privacy

At iO Clinic, we prioritize maintaining the confidentiality of your personal and medical information. Our adherence to best industry practices in confidentiality ensures that your privacy is protected while offering a seamless healthcare experience.

Accessing and Safeguarding Your Medical Records at iO Clinic

At iO Clinic, we understand the importance of providing you with convenient access to your medical records while ensuring the confidentiality compliance and patient privacy of your personal and medical information. In compliance with the law, we store all your medical information for a minimum of five years. Here are some instructions and advice on accessing your medical records at iO Clinic Almaty and keeping your information safe.

Instructions for Patients to Access Medical Records:

Submit a Request: To access your medical records, you can submit a written request to iO Clinic's medical department. You can either mail the request or deliver it in person. Please include your full name, date of birth, contact information, and a description of the specific records you need that are stored at our medical center.
Verify Your Identity: Be prepared to provide a valid photo ID when submitting your request in person, or include a copy of your ID if mailing your request. This helps us verify your identity and protect your information.
Response Time: Our team will process your request and provide you with your records within the legally mandated time frame. You may choose to receive your records in paper or electronic format, depending on your preference.

Advice on Keeping Your Medical Information Safe:

Store Records Securely: When you receive your medical records, store them in a secure location, such as a locked cabinet or a password-protected digital folder.
Limit Access: Only share your medical records with trusted healthcare providers or family members who may need the information to support your care. Be cautious when sharing your records to prevent unauthorized access or misuse of your information.
Shred Unnecessary Documents: If you have paper copies of your medical records that you no longer need, shred them before disposing of them to protect your privacy.
Protect Your Digital Files: If you have electronic copies of your medical records, use strong passwords and enable encryption on your devices. Regularly update your software and operating systems to ensure they have the latest security patches.
Beware of Phishing Attempts: Be cautious of unsolicited emails, phone calls, or messages claiming to be from healthcare providers or insurers, and never share your personal or medical information without verifying the legitimacy of the request.
Risks of Using Corporate Email for Medical Record Requests: It is essential to be cautious when using a corporate email account to request your medical records. Corporate email systems are often monitored and managed by the company's IT department, which means that your personal and medical information could be accessed by unauthorized individuals. To protect your privacy, consider using a personal email account instead when requesting your medical records, as this ensures a higher level of confidentiality and minimizes the risk of unauthorized access.

By following these guidelines, you can access your medical records at iO Clinic and take proactive steps to safeguard your personal and medical information. We remain committed to maintaining the confidentiality and security of your information while providing you with the highest level of care.

At iO Clinic, we understand the importance of maintaining the confidentiality and privacy of your personal and medical information. Our commitment to safeguarding your privacy is a top priority, and we have implemented comprehensive measures to ensure that your information remains secure and confidential.

If you have any questions or concerns about our confidentiality and privacy practices, please do not hesitate to contact our privacy officer at po@myioclinic.com. At iO Clinic, we are dedicated to providing you with the highest level of care while ensuring your privacy and peace of mind.

Practices

Compliance with Privacy Regulations

Medical Center iO Clinic in Almaty strictly adheres to all applicable privacy regulations, including the Health Insurance Portability and Accountability Act (HIPAA) in the United States and any relevant local privacy laws, to ensure patient privacy is assured.

Confidential Communications

We respect patient privacy and your preferences regarding how we communicate with you. You can choose the methods of communication that best suit your needs, such as phone calls, emails, or postal mail, and our medical centre staff will ensure that your information remains confidential.

Secure Storage and Transmission

Our medical center is serious about confidentiality compliance and utilizes state-of-the-art security measures to store and transmit your personal and medical information, including encryption, secure servers, and access controls that restrict unauthorized access.

Patient Rights

You have the right to access your medical records, request corrections, and be informed about any disclosures of your information. We are committed to supporting your patient privacy rights and addressing any confidentiality compliance concerns you may have.

Limited Access to Information

Access to your medical records is strictly limited to authorized iO Clinic staff members in Almaty who require the information for legitimate medical purposes in accordance with confidentiality compliance clauses. Any unauthorized access or disclosure is dealt with seriously, and appropriate disciplinary action is taken to protect patient privacy.

Patient Consent

Before sharing your medical information with third parties, such as specialists not affiliated with our medical center in Almaty or insurance providers, we will always obtain your consent, except in cases where the law requires or permits disclosure without consent.